Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
As a Business Systems Analyst on the Data Governance and Sales Systems team, you will be responsible for the administration, maintenance, and optimization of Workday Education's sales systems (i.e. Salesforce, Apptus, and Credly) and associated functionality (eCommerce, Partner Portal, and Customer Center). You will partner closely with stakeholders across Workday Education, Business Technology, and Product teams to not only analyze current processes and identify opportunities for system and tool enhancements, but also implement new technologies and functionality. You will be a key contributor to our team, working within a dynamic environment to understand and document the business system needs of Workday Education as we scale our business. This is an excellent opportunity for a motivated individual to learn and grow within a critical function of our company.About the Role
Responsibilities:
- Work closely with system users to understand business processes, goals and gaps.
- Leverage business knowledge and expertise to find opportunities for process improvements and make recommendations.
- Translate business requirements into clear and concise documentation, including business requirements documents, user stories, process flows, and basic data diagrams to improve efficiency and the overall customer and partner experience.
- Maintain comprehensive documentation of system configurations, integrations, processes, and troubleshooting steps as well as providing enablement and training as needed.
- Provide support and/or leadership on cross functional projects impacting integrations, training data, contract fulfillment, eCommerce, and partner and customer facing applications.
- Troubleshoot and triage reported system issues, and work with BT to resolve them.
- Support user acceptance testing (UAT) efforts to ensure system changes meet the defined business needs.
You will:
- Get it Done: Successfully focus to deliver end-to-end solutions, working through a wide range of challenges and opportunities, across multiple teams and organizations. Demonstrate success in achieving results beyond expectations.
- Be a Problem Solver: Apply exceptional problem-solving skills to work through difficult challenges.
- Communicate: Regularly communicate expectations and requirements equally well with business and technology teams, writing well-reasoned proposals.
- Collaborate: Attain consensus and sign off from partners with a shown ability to work across teams to develop the best possible results.
- Stay Organized: Excel at multitasking in a fast-paced environment with a high rate of change. Always think about what is coming and plan with the future of the business in mind.
About You
Basic Qualifications:
- 3+ years Business Analyst experience, preferably supporting enterprise-sized organizations.
- 2+ years experience working with Salesforce.com Service Cloud.
- Bachelor degree, or equivalent, and relevant working experience.
- Ability to analyze basic system flows and data concepts.
- Strong communication and interpersonal skills with the ability to interact effectively with various stakeholders.
- Ability to learn quickly, follow instructions, and take ownership of assigned tasks.
- Basic understanding of process mapping and documentation.
Other Qualifications:
- Salesforce certification is a plus
- Experience with tools for documentation and collaboration (e.g., Confluence, Jira).
- Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
- Demonstrated ability to learn and embrace new technologies, applications, and solutions.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!